Frequently Asked Questions
FAQ Answers
Our products are people-tested by us! The only animal-derived ingredients we use are supplied by hard-working bees. We use beeswax in our Lip Treatment and Hand Salve and honey in our Grapefruit & Honey Lip Treatment, Chamomile & Honey Shampoo and Conditioner, Body Balm, Purify Mask, Face Polish, Body Polish, Foot Scrub.
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We do not use artificial colors, dyes or fragrances in any of our products. We use pure, unadulterated essential oils to provide our products with their fabulous aroma-therapeutic fragrance. Any colors that occur in our products are due to the plant-based ingredients. We prefer to let nature speak for itself!
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Wheat amino acids in body care products do not affect people with wheat/gluten allergies or Celiac disease.
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It is difficult to define hypoallergenic because a person could find him/herself allergic to any ingredient at any time. We use pure, plant-based ingredients as the basis of all our products. Our ingredients are mild and allergic reactions are rare. However, we recommend doing a patch test on your skin when using any new product.
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We make all our products in small batches at our factory, which is located in Corte Madera, California (just north of San Francisco in Marin County).
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This term refers to ingredients - such as mineral oil, petrolatum and paraffin - that may clog pores. We do not use any of these ingredients in our products. Instead, we use plant-based oils, vegetable glycerin and beeswax as moisturizers.
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Be assured that we do not sell or offer your name or address to any other company or service, and your ordering information will be kept confidential.
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It is important to us that you are completely satisfied with our products. If you have any problems or questions concerning your order or are dissatisfied for any reason with either the product or its condition upon arrival, please contact us immediately at (800) 570-3775 or inf@eoproducts.com. We will either replace it or refund your money.
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EO uses industry standard efforts to safeguard the confidentiality of your personal information. EOProducts.com uses Secure SSL (Secure Sockets Layer) to encrypt information like Credit Card details. Any contact information obtained for the purpose of this web site will be stored solely in a secure database. No one other than EO will have access to your information. Under no circumstances will your contact information be sold, published, or disclosed to any party or company. EO does not store Credit Card information on our servers.
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Approximately three years. Certain environmental factors, such as extreme temperatures and humidity, will affect the shelf life of our products. It is best to store Body Oils, Body Quenchers and essential oils in a cool, dark place. There is no need to refrigerate our products.
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We only ship to the United States including Alaska, Hawaii, APO and US Virgin Islands. We are NOT able to ship to post office boxes.
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Please email us at sale@eoproducts.com for complete details.
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Promotional codes are entered on the Cart screen, located near the bottom just above the 'Keep Shopping' button. Just enter in your promotional code and hit the green arrow button, and your coupon will be applied to your order.
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